4. Are Transitions® available
in polycarbonate?
Yes,
DEFINITY™
Lenses are available with Transitions® in polycarbonate.
5. Can we make
sunglasses with your lenses?
Yes,
DEFINITY™
Lenses are offered in 3 sunglass shades as well as CR 39 Polarized.
6. How do we
order your lenses?
DEFINITY™
Lenses are now avaialble through all ELOA labs as well as approved independant distributors nationwide and can still be ordered directly from Roanoke lab. Definity lenses can also be ordered through
Visionweb.com. For our customer service center, please
call 1-800-820-2020 Monday thru Friday between 8:00 am and
6:00 pm Eastern Time. You can also fax an order to 1-866-866-2020.
Frames can be conveniently picked up and returned to your
office via Federal Express. Simply box up your order with
the frame, apply the shipping label we provide and contact
Federal Express for a pick up at 1-800-463-3339.
7. What materials
are your lenses available in?
We offer
DEFINITY™
CR-39® (Clear, Transitions® - Gray, Polarized-Gray),
Polycarbonate (clear, Transitions® V with ESP™ -
Gray/Brown) and High Index 1.60 (Clear)
8. Can I specify
a center thickness?
We have a targeted thickness for minus prescriptions, polycarbonate
is 1.6mm, CR-39
® and Transitions
®
are 2.0mm and High Index is 1.60mm. Plus prescriptions are
made as thin as possible and automatically include prism thinning
when indicated.
9. How quickly
can I get an order?
Uncut orders take approximately 3 to 4 business days and edge
& mount jobs take 4 to 6 business days.
10. How do
we put a “rush” on a job?
We offer upgraded shipping when an order has been completed.
You may request overnight return delivery for an extra charge.
11. How long
is the warranty on your lenses?
There is a 90-day satisfaction guarantee
on
DEFINITY™
Lenses--one time replacement only.
12. What
are the prices of your lenses?
Eye Care Professionals
can contact their Essilor sales representatives You can also called the Customer Service at
1-800-820-2020 Monday thru Friday between
8:00 am and 6:00 pm Eastern Time.
13. Can we
request a base curve?
The optimum
base curve is computed
and used as part of our customized made-to-order manufacturing
technology. We cannot offer specific base curve requests at
this time.
14. Can we
strip your AR coating?
Removing the coating is not recommended. If the Crizal Alizé
™
is stripped from the lens, the product warranty is no longer
valid.
15. Is prism available in polycarbonate?
Yes, prism can be prescribed for all materials, including
polycarbonate. The Rx prism range for polycarbonate
DEFINITY™
Lenses is up to 6.00 D.
16. Do you offer slab-off?
No,
DEFINITY™
Lenses are made to order in a process that does not use grinding.
17. Are you coming out with a lens
that can be fit with a seg height
lower than 18mm?
Yes Essilor is now offering Definity Short TM Lenses with a 15 mm seg height.
18. When will DEFINITY™ be available
in my area?
Definity is now available through all ELOA labs and is being rolled out through independant distributors nationwide. To locate the nearest ELOA lab from you,
click here.
